Return/Refund Policy

HOW DO I RETURN AN ITEM PURCHASED ON REBEL CASES?

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We don't accept returns for items purchased on our website. However, if there are any damages or defect, we will replace the product immediately or even issue a refund.

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Reach out to rebelcasesco@gmail.com or +91 7204606797 if you have any damages/defect in your order and our team will guide you.

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WHAT ALL CATEGORIES ARE NOT ELIGIBLE FOR RETURN/EXCHANGE?

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All products except for freebies!

Discounted or coupon availed Products

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care Help Desk

An order for Notebooks/ Key Chain/ Cable Wrap/ Screen Guard will be Replaced within 30 days from the delivery date only if the Wrong/Damaged product is delivered. We do not have any returns on these products

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I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?

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Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:

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Step 1: Contact our Customer Support team via Contact Us within 2 business days of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.

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Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.

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Step 3: We will pick up the products within 4-5 business days. If the returned products are received in appropriate aforementioned conditions, refund or replacement as requested will be initiated.

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Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team or proceed with refund.

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HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND OF THE RETURNED PRODUCT?

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Please note, Rebel Cases initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to Rebel Cases warehouse. In case of any refund discrepancies, Rebel Cases may at its sole discretion, request you to share with us a screenshot of your bank statement.

After the refund has been initiated by Rebel Cases as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

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For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

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For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.​